Complaints regarding Watan Card: Nadra launches mobile SMS service for flood-hit people -Pakistan Press Foundation (PPF)

Paksitan Press Foundtion

Complaints regarding Watan Card: Nadra launches mobile SMS service for flood-hit people

ISLAMABAD: The National Database and Registration Authority (Nadra) in co-ordination with Pakistan Telecommunications Authority (PTA) has launched a mobile SMS service for devising a mechanism to lodge complaints and determine a person’s existence in beneficiaries list for Watan Card Project.

The mechanism will not only facilitate the flood affected people in sorting out their requests, but also ensure the complete transparency in distribution of money to the affected people, said Tariq Malik, Deputy Chairman, Nadra here on Monday while talking to media.

The SMS service would not only handle complaints pertaining to Watan Card issuance but also enable the local authorities to curtail rush at the centres, checking the eligibility of the applicant by simply sending his CNIC number to the designated short code ie 9888, Malik said, adding that in response, a text message will be sent from the Nadra central server confirming CNIC existence in the beneficiary list.

While for complaints redressal, a text message containing two CNIC pertaining to the same area ie CNIC of a beneficiary and of the complainant will have to be sent on the designated short code to launch a complaint, the deputy chief Nadra said. “We have received complaints of people living in close neighbourhood ie, one of them has been declared as beneficiary but the other is deprived of the amount by the provincial governments,” he maintained.

He said that this service will register the complaint and we can address the issue with local authorities and try to resolve it amicably. He hoped that this would help the local authorities in minimising the rush at these centres ensuring that the deserving beneficiaries do not have to face problem. “The intent is not to point fingers but to help provincial and local governments in case of the flood victims,” said Malik. He said Nadra has distributed Watan Cards to more than 117,587 families from 25 distribution centres set up in Sindh and Punjab.

Besides distribution of Watan Card, Nadra has processed 97,000 fresh and duplicate CNICs free of cost using its fleet of 220 mobile registration vans moving around 3200 flood relief camps established countrywide in flood-hit areas, Malik said, adding that this service is for the flood affected people who have never applied for an ID cards or had one and lost it in the devastating flood.
Source: Business Recorder
Date:9/28/2010