PTCL sets up ‘One Stop Shops’ all over country
ISLAMABAD: Pakistan Telecommunication Company Ltd (PTCL) has set up One Stop Shops (OSS) to make its customer access easier and convenient. These shops offers one window operations ie a host of products and services which include Order Booking for PSTN, broadband, Smart TV, sale and support for Wireless Local Loop (post and prepaid) and EVO Wireless Broadband; billing services (payments and issue resolution), general inquiries, Information Services and complaint handling.
There are 129 shops set up at different strategic locations in many cities and towns across Pakistan. OSS are handled by dedicated staff of 700 well trained customer services representatives and supervisors to facilitate the customers. These OSS shops are also provided with upgraded and unmatched modern ambience along with the state of art IT systems in place to provide unmatched services to the PTCL consumers.
Customer services representatives at the OSS are provided with regular and periodic training on products and services to keep them up-to-date. They are also provided with current information on all the new promos and offerings for better customer handling.
Soft skills training are also regularly provided so that the representatives always present courteously to customers from varying backgrounds and different walks of lives. SEVP Commercial Naveed Saeed marked the set up of these shops a milestone in the way of PTCL becoming a more customer-oriented organisation.
Source: Business Recorder
Date:3/13/2010
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