Local IT firm gets order from UK-based bank
KARACHI, June 22 2005: A local information technology and telecom solution company, ZRG International, has received export order for an advanced telecommunication solution known as the ‘call center’ from a prominent United Kingdom-based bank stationed in Dubai. Lloyds TSB selected ZRG International solution due to its strong technical expertise and know-how in banking call centres, its modular approach and total customisation capabilities.
Lloyds TSB Dubai is a subsidiary of a leading UK-based Lloyds Bank, which is listed on the London Stock Exchange (LSE). Lloyds TSB operations were growing in the Gulf region at an enormous scale and existing customer services and call processing set up at the bank’s premises had become insufficient to handle call volumes.
Lloyds was also looking for ways to provide personal, commercial, offshore and priority banking. For these requirements, Lloyds TSB wanted to set up a flexible and effective telephone banking call centre from where it could provide information and related services to its existing and potential customers round-the-clock. The order would help contributes toward growing software export activities of over $32 million for the country.
Source: Business Recorder