Cable operators asked to enforce rules
KARACHI- A meeting was held between the representatives of the Consumer Protection Council of the Help line Trust with Director General (License Enforcement), Pakistan Telecommunications Authority (PTA) and representative of Global Communication regarding poor services of cable operators.
The problems, being faced by cable operators due to power breakdowns, low voltage and cable thefts were discussed in detail. In this context the cable operators were requested to improve both management and proper backup equipment, which can solve some of these problems. Enforcement of the existing laws would also assist in this matter. The Consumer Protection Council suggested the following points to improve the services of cable operators:
The present laws and guidelines regulating cable operators must be carefully examined and comprehensive changes are introduced to meet the present needs and requirements. This should be carried out in consultation with the leading cable operators and consumer bodies. The laws should protect both the consumers and the cable operators.
Cable operating licenses should only be issued to financially sound companies, with some previous experience in a similar field and having proper equipment and management for after-sale services.
Cable operators must be protected from harassment from local administration and immediate action be taken against all illegal cable operators, with the help of local administration.
A regulating body consisting of government officials, cable operators and consumers must be established to monitor the quality of service and the programmes aired by the cable operators.
Poor service of Mobilink was also discussed. The Consumer Protection Council has received many complaints against the quality of service provided by Mobilink. It was suggested that necessary action against this company should be taken. If the Pakistan Telecommunications Authority takes no action, the Consumer Protection Council will have to take appropriate action to protect the interest of the consumers.
Source: Business Recorder
Date:7/12/2001
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