C Square, RapidCompute to launch first multi-channel Contact Centre on Cloud
C Square Consulting and RapidCompute, a division of Cybernet, joined hands to launch Pakistan’s first multi-channel cloud-based contact centre. The partnership between C Square Consulting and RapidCompute will bring state-of-the-art technology to the country as the Genesys Cloud contact centre service.
Genesys is the global multi-channel customer experience and contact centre solution leader. Bringing this technology will revolutionise the management of customer experiences for corporate clients.
Speaking at the event, Danish Ali Lakhani, CEO of Cybernet, said, “We are pleased to partner with C Square Consulting to launch these cloud contact centres. With cloud computing, organisations can eliminate the headaches and costs of implementation, support, and management of complex in-premise technologies. This enables clients to focus entirely on their businesses’ core competencies.”