PTCL inks SLA with information technology concerns for improved service
LAHORE- Pakistan Telecommunication Company Limited (PTCL) and IT concerns have inked a Service Level Agreement (SLA) for improving the Internet connectivity and service in the country.
A spokesman for the company said that Federal Minister for Information Technology (IT) Awais Khan Leghari and Secretary IT Khalid Saeed besides the ISP Association (ISPAK) representatives were also present on the occasion.
Ahmed Sokaib Sahibzada, PTCL Director General Information Technology, inked the agreement with COMSATS and Pakistan Internet Exchange (PIE).
Speaking on the occasion, Leghari said that his ministry was committed to promoting efficient IT-related services in the country.
He explained that it is now widely accepted that any telecom and data service provision should be governed by an agreement.
“This is essential to define the parameters of the service for the benefit of both the provider and the recipient.”
Akhter Ahmed Bajwa, Chairman PTCL, while speaking on the occasion, said that “like other international telecom companies, PTCL is committed to providing reliable, high quality network to support the data operators.”
He mentioned that the SLA is first of its kind for any PTCL service and its key components include network performance, network reliability and compensation to customers if the service falls below the specified standard level.
Source: Business Recorder